Frequently Asked Questions (FAQ's)

Don’t hesitate to contact us if you have questions

Where is Casa Ixchel located?

Casa Ixchel is located approximately 3km from the downtown area on the open Caribbean ocean side of the Island. We suggest you hand the taxi driver the address as there are other establishments called Ixchel and this will avoid any confusion. The taxi ride is approximately 5 min. from the passenger ferry dock.

How do I get to the Island?

From the airport to the ferry you can take a taxi or a private van to Puerto Juarez (Ultramar boats) tell the driver this exact name – every taxi driver knows where that is. If you want a cheaper transportation there are buses that take you to the bus station (ADO) for $6 usd and from the bus station you can take a taxi to Puerto Juarez (Boats to Isla Mujeres) that will cost  about $10 usd

We can always help you arrange a pickup service from the airport to the ferry; We will need your flight information and date of arrival to help you arrange this service. The cost depends on the number of people.

When you get to the boats you will have to buy a ferry ticket to get to Isla Mujeres that is approximately $17 usd per person. Boats run every 30 minutes from 5:30 am to 11:00 pm every day.

When you get to Isla Mujeres you can take a taxi just by getting down the boat this will cost 50 pesos approximately. Tell the taxi driver to take you to Casa Ixchel taxi drivers know where we are located.

Can Casa IxChel help me arrange airport transfers?

Yes, this has an extra cost, please send an email to with your flight information:
Airline, flight number, arrival time, arrives from and number of pax.

What is there to do on the Island?

Isla Mujeres is ideal for rest and relaxation in a stunning natural environment. There is a good selection of activities ranging from zip lining to swimming with Dolphins, snorkeling, scuba diving, swimming with whales in their natural habitat. (available in season), fishing, cycling, yoga and much more. There are tours to the Mayan ruins of of Chichen Itza, Tulum, Xcaret etc can all be arranged for you from Casa IxChel. Please visit the Activity page for more details.

Can Casa IxChel arrange activities in advance?

Yes, we can help you schedule activities. Please visit the Activity page for more details.

How can I contribute to the Island?

If you would like to contribute to Island Life there are always families in need of any second hand clothing, books, blankets etc in fact anything that you are no longer in need of will certainly find a home here!

How far is Casa Ixchel from the sandy beach area?

There are two sandy beach areas on Isla Mujeres, one is the Sac Bajo area that does not have an easy access point and the other is Playa Norte or North Beach area. This area is just north of downtown Isla Mujeres and is a large, very gently sloping white sandy beach. It is calm for most of the year and ideal for swimming for all age groups. There are various restaurants and beach bars or you can always pack a picnic! This area is about 20 min walking or 5 minutes in taxi or golf cart from Casa IxChel.

Is Breakfast Included?

Breakfast is not included, however is available at the restaurant Da Luisa, on the terraces or in your room if you prefer. The restaurant is open for most of the year from Tuesday to Sunday from 8am to 10pm and when it is not you may order breakfast in whichever area suits you best.

Several Island restaurants also offer a delivery service and most of the Suites at Casa IxChel are equipped with areas for food preparation.

What time is Check-in and Check-out?

Check in is at 12:00 noon and check out at 11:00 am. If you are traveling outside these hours, please contact us with your itinerary so that we can accommodate your arrival.

Are children welcome?

Children of all ages are welcome for Easter, Summer and Christmas School Holidays. If you are seeking a child-free vacation, please make your plans around these dates!

How far are the shops?

There are several small neighborhood shops within walking distance of Casa Ixchel and a medium size supermarket and a variety of shops in the main square of the downtown area.

Is Casa IxChel pet friendly?

We do not accept pets – sorry for the inconvenience.

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